I had high hopes for my experience with Brilliant Earth, but it was a total letdown. The customer service was unhelpful and slow to respond, leaving me frustrated. My order took forever to arrive, and when it did, it wasn’t what I expected at all. I felt like I was just another number to them. Definitely won't be shopping here again!

Absolutely loved my experience with Brilliant Earth! Their selection of ethically sourced jewelry is stunning and made my shopping feel so special. The customer service team was super helpful and friendly, answering all my questions with a smile. I really appreciate their commitment to sustainability and transparency. My ring turned out even more beautiful than I imagined! I can't recommend them enough—definitely a five-star experience!

I had high hopes for my experience with Brilliant Earth, but it fell a bit flat. The selection is nice, but the customer service left a lot to be desired. I felt like my questions were brushed off, which was frustrating. My order took longer than expected, and communication could have been better. Overall, I expected more for the price I paid.

I had high hopes for my experience with Brilliant Earth, but it was a bit of a mixed bag. The selection of ethically sourced gems is awesome, and I really appreciate their commitment to sustainability. However, the customer service could use some improvement; I found it tough to get quick responses. The website is user-friendly, but I faced some issues during checkout. Overall, it’s a decent option, but I expected a bit more for the price. I’d say it’s worth checking out, but just be prepared for some bumps along the way!