Terrible customer service and a website that’s more frustrating than helpful!

I recently ordered a drone from DJI, and I have to say, I’m really disappointed. The shipping took forever, and when it finally arrived, it was missing parts! Customer service is a nightmare—every time I tried to reach out, I was stuck on hold for ages. The website was confusing, and I had a hard time finding the info I needed. I expected so much more from such a well-known brand. It’s frustrating when you’re excited to fly, but everything just falls apart. Definitely not the experience I was hoping for. I won't be recommending DJI to anyone anytime soon!

I've been a fan of DJI for a while, but I have to say, my experience has been a bit mixed. The drones are super cool and take amazing photos, but I've had some issues with connectivity that can be really frustrating. Customer service is hit or miss – sometimes they're helpful, other times I feel like I'm talking to a robot. The app is great when it works, but it can be buggy. Overall, I love the tech, but there are definitely areas that need improvement. I really hope they step it up because I'm rooting for them! Just wish I had a smoother experience. Keep it up, DJI!

DJI has some really cool drones and gadgets, but it feels like they could do better with customer support. The website is pretty easy to navigate, but I often find myself frustrated with the updates and software issues. The products are amazing when they work, but I’ve had my share of hiccups. Shipping was decent, but I expected a bit more from a brand this big. Overall, I love the tech but wish the experience was smoother!

DJI的产品真的是挺不错的，但有些地方还是让我有点失望。首先，价格偏高，让人觉得不太容易入手。使用体验上，虽然拍摄效果很好，但偶尔会出现连接不稳定的问题。客服的响应速度也有待提高，有时候等得挺久的。整体来说，产品质量还是有保障的，但希望在服务和价格上能有更好的改进。总的来说，我觉得它值得一试，但也有提升空间。希望未来能看到更多的优化。