Belairdirect is decent, but I've had better experiences elsewhere. Customer service could use a boost!

Absolutely terrible experience! Customer service was unhelpful and I felt completely ignored. Wouldn't recommend this to my worst enemy!

I recently tried belairdirect for my insurance needs, and it was a bit of a mixed bag. The website is super easy to navigate, which I really appreciated. Getting a quote was straightforward, and the options were decent. However, I found their customer service to be hit or miss. Sometimes I got quick responses, but other times it felt like I was waiting ages for help. The coverage seems solid, but I wish they had more customizable options. Overall, not a bad experience, but there’s definitely room for improvement. I’d say it’s okay, but I’m still on the lookout for something better.

English: Belairdirect has some good coverage options, but their customer service can be hit or miss. Overall, it's decent but not without its flaws. French: Belairdirect propose de bonnes options de couverture, mais leur service client peut être inégal. Dans l'ensemble, c'est correct mais pas sans défauts.

I recently had an experience with belairdirect, and it was pretty okay overall. The website is user-friendly, which made it easy to navigate through the insurance options. However, I felt like the customer service could use a bit more warmth; it was a bit too formal for my taste. I appreciated the variety of coverage options, but some of the prices seemed a bit high compared to other companies. The claims process was straightforward, but it took longer than I expected. I do like the digital tools they offer, like the app for managing my policy. Overall, it's not bad, but there's definitely room for improvement. I’d say it’s a solid choice, just not my absolute favorite.

Belairdirect has decent coverage and customer service, but I found the claims process a bit slow and confusing at times.

**English:** I had such a frustrating experience with Belair Direct! The customer service was unhelpful and rude when I had questions about my policy. It took forever to get through on the phone, and when I finally did, they didn’t resolve my issue. I felt ignored and undervalued as a customer. The website is confusing and not user-friendly at all. I expected better, but it seems like they don’t care about their clients. I wouldn’t recommend this insurance company to anyone. Save your time and money and look elsewhere! **French:** J'ai eu une expérience tellement frustrante avec Belair Direct ! Le service client était inutile et impoli lorsque j'avais des questions sur ma police. J'ai mis une éternité à les joindre par téléphone, et quand j'ai enfin réussi, ils n'ont pas résolu mon problème. Je me suis senti ignoré et sous-estimé en tant que client. Le site Web est déroutant et pas du tout convivial. Je m'attendais à mieux, mais on dirait qu'ils ne se soucient pas de leurs clients. Je ne recommanderais cette compagnie d'assurance à personne. Économisez votre temps et votre argent et cherchez ailleurs !