Smartlook has some cool features, but it can be a bit clunky and overwhelming at times.

Smartlook is decent, but it feels like it’s missing a few things to really shine. The user interface is pretty straightforward, which is a plus, but sometimes it can be a bit clunky. The session recordings are helpful, but I’ve had a few glitches that made it hard to analyze the data effectively. The customer support is okay, but responses can be slow at times. I appreciate the insights it provides, but I wish the features were a bit more intuitive. Overall, it gets the job done, but there’s definitely room for improvement. Not bad, but not amazing either!

Smartlook is a decent tool for tracking user behavior, but it has its ups and downs. The interface is pretty straightforward, which is a plus, but sometimes it feels a bit clunky. The session recordings are helpful, though I wish the playback speed options were better. I’ve found some bugs here and there, which can be frustrating when you're trying to analyze data. The heatmaps are nice, but they could use more customization features. Customer support has been responsive, but I’ve had to wait longer than I expected a couple of times. Overall, it gets the job done, but it doesn't blow me away. If they could improve on a few features, it would definitely be a go-to tool for me. For now, it’s just average—nothing special, but not terrible either.

Smartlook has some cool features, but the bugs and lag make it frustrating to use sometimes.

Honestly, my experience with Smartlook has been pretty disappointing. The interface feels clunky and hard to navigate, making it a hassle to find what I need. Customer support is slow to respond, leaving me frustrated when issues arise. Overall, I expected a lot more for the price I’m paying!